Privacy Policy
Updated: July 1, 2025
At Alumknits, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website.
By using our site, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
- Place an order on our website
- Sign up for our newsletter
- Fill out a contact or inquiry form
- Communicate with us via email or social media
This information may include:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Order details
- Payment information (processed securely by Stripe)
- Any other information you choose to provide
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Respond to customer inquiries
- Send order updates and marketing communications
- Improve our website and services
- Comply with legal and regulatory requirements
You may unsubscribe from our emails at any time by clicking the unsubscribe link in any message or contacting us directly.
3. Payment Processing
All payments are securely processed by Stripe. Alumknits does not store or have direct access to your complete credit card information. Stripe’s handling of your payment details is governed by its Privacy Policy.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it with trusted service providers who help us operate our website, fulfill orders, or send communications. These providers are contractually obligated to keep your information confidential and secure.
5. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze site usage. Cookies help remember your preferences and keep your shopping cart active.
You can disable cookies in your browser settings, though doing so may affect your experience on our site.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data, subject to legal obligations
To make a request, please contact us at hello@alumknits.com.
8. International Orders
If you are ordering from outside the U.S., please note:
- You are responsible for any customs duties, taxes, or import fees imposed by your country.
- These charges are not included at checkout and will not be refunded if a package is refused or returned.
9. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
Have questions about your data or this policy?
Email: hello@alumknits.com
