Refund policy

Returns & Refunds

We accept returns within 20 days of delivery. To be eligible for a return, items must be unworn, unused, with tags attached, and in their original packaging. A receipt or proof of purchase is required.

Restocking Fee

A 5% restocking fee will be deducted from all refunds.

How to Start a Return

To start a return, please contact us at shop@alumknits.com. Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return Address

21 Tinkers Ledge
Duxbury, MA 02332

Once your return is approved, we will send a return shipping label and instructions for sending your package.

Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can review the issue and make it right.

Final Sale Items

Sale items and gift cards are final sale and cannot be returned.

Exchanges

For exchanges, please return the original item first. Once the return is accepted, you may place a new order for the item you would like instead.

European Union Returns

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason. Items must be unworn, unused, with tags attached, in their original packaging, and include proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days, less the 5% restocking fee. Please note that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at shop@alumknits.com.